Patients pleased with care according to cancer survey

By Antony Gedge in Health

BETSI Cadwaladr Health Board’s chief executive has hailed a survey of cancer patients which found that the vast majority of north Wales patients were pleased with the care they received.

The Wales Cancer Patient Experience Survey reveals how good cancer patients thought their care was. Gary Doherty, the chief executive of Betsi Cadwaladr, said while he realised the board could still make improvements, he was pleased that most services were rated highly.

The findings outlined that Betsi Cadwaladr was one of the best health boards in Wales in terms of starting treatment for cancer patients, although Mr Doherty admitted there were still improvements to be made.

Other findings were that for two of the three most common types of cancer, lung and prostate cancer, the board had the best five-year survival rates in Wales.

He said: “I welcome the publication of this very detailed and valuable report. It provides important insights into where we can continue improving our services, while also recognising the areas of good practice that already exist across the health board.

“I was pleased, but not surprised, to read that the vast majority of patients rated their care as seven out of 10 or higher, with the report saying patients ‘repeatedly praised the high quality care and treatment they received’ and ‘many respondents stressed how the majority of staff they encountered were kind, attentive and dedicated’.”

He added: “It is important to note that in north Wales we have good clinical outcomes and our overall survival rates (measured across all types of cancer combined) are better than the Welsh average at both one year and five years after diagnosis.

“The survey itself was very detailed, with 74 questions asking people how they feel about the care they were given.

“And for most of these the results for us were consistent with, and in some cases better, than those for other health boards in Wales.

“However, there are 11 areas where our scores were below the Welsh average and these highlight areas that we need to investigate and improve."

See this week’s north editions for the full story, in shops and online now

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